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FAQ'S

FAQ'S

Q: How do I place an order on your website?

A: Simply look for the product you'd want to buy and click the "Add To Cart" button on the right side of the product detail page. Fill in your shipping and billing information and we will ship your order within 3-5 business days. 

 

Q: What method of payments are accepted?

A: To purchase product(s), you may use your PayPal account, Credit Card, Debit Card Or Google Wallet. You can see the option of choosing payment gateway upon checking out.

 

Q: How do I check the status of my order?

A: Upon placing your order, please allow 3-5 business days for us to process your order. Our fulfillment warehouse packs your goods and ships them the soonest possible time. Once you order has been shipped, a tracking # will be sent to you via mail. You may also visit the Order Status page for real-time updates. If you did not receive your tracking number or have any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to probe further.

 

Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 35 business days depending on the customs.

 

Q: Do you ship Internationally?

A: Yes, we ship all around the globe.

Q: Is your website secure with my personal information?

A: Certainly! As we utilize Paypal to process your payment, we do not store your credit card information.

 

Q: Do you have a refund policy?

Our policy lasts 30 days from the date of purchase. If 30 days have gone by since, unfortunately we can’t offer you a refund or exchange. To be qualified for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To find more information about our refund policy, please view our Return Policy page.

 

If you have additional questions that are not covered in our FAQ page, feel free to email us at info@snowballpublishing.com and we will assist you the soonest possible time!

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